SoftGuard developed SmartPanics; within its advanced version, the personalized configuration of the SEKURAAP is delivered to Segurtronic ltda, which performs the same functions as SmartPanics.

The APPLICATION is provided by SoftGuard and is intended for use as is.

This product has been designed for exclusive use as a complementary tool for remote alarm monitoring systems.

This implies that if you have not contracted this service from your alarm monitoring company and have received specific instructions to download this application on your cell phone, the application you are about to acquire WILL HAVE NO USE.

This means that it will not fulfill its objective, which is to provide the necessary tools to produce an early warning when facing specific events (preconfigured as such by customers); always to third parties, not related to the developer and the owner of this application.

The previous statement is of essential importance considering that this application is a tool that links its user with a natural or legal person that provides a remote monitoring service of the events defined and activated by the user (among which the following are named below).

If the latter does not exist, the event will not be received or responded to by anyone.

This makes the event impossible to respond to. Therefore, the user of this application will not receive assistance when an event is sent.

This application is intended to be downloaded only once and perpetually. Whoever downloads the Application will do so directly from the application store corresponding to the smartphone's operating system.

Once downloaded, lifetime access to improvement update downloads will be granted free of charge.

LIMITATION OF LIABILITY: The developer and owner of this application limit their responsibility EXCLUSIVELY to the correct functioning of the application.

He is not directly or indirectly responsible for the operation of the connections used by the smartphone (Internet, Intranet, telephone systems, etc.). In the same way, the developer and owner of this application is not responsible for any action or omission attributable to the remote alarm monitoring company chosen by the user or client.

The indication of those who are responsible for the articulation of this application is made simply by possessing compatible event management systems that are compatible with the functions of the above. However, this cannot be interpreted as an extension of the responsibility of said companies with respect to the developer and owner of this application.

COMPATIBILITY WITH EVENT MONITORING COMPANIES: For this application to function correctly, the buyer must be a client of an alarm receiving center that has the SoftGuard system. DO NOT DOWNLOAD THIS APPLICATION as it will not work or fulfill its purpose.

ACCESS TO YOUR LOCATION: This security application has the function of accessing your location (as long as the user accepts the location access permissions).

This function, if the user activates it, will allow obtaining the device's location, whether the application is in the background, open or closed.

In this way, the central alarm receiver can help when the user needs it. This function is of vital importance since, when sending an emergency event by the user, the user's location will be sent so that the security service provider can locate them and provide the corresponding assistance.

When sending an event, the user can see the location sent to the monitoring center.

COLLECTION AND USE OF INFORMATION: If you choose to use our APPLICATION, then you agree to the collection and use of information in relation to this policy.

The personal information collected by the central alarm is used to provide and improve the Service.

We will not use or share your information with anyone, except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which can be accessed in the APPLICATION, unless otherwise defined in this Privacy Policy. For a better experience, when using our Service, we may ask you to provide us with certain personally identifiable information (For example, your phone number and name).

The information we request will be retained by the central alarm and used as described in this privacy policy.

SECURITY: We are committed to keeping your information secure. We use the most advanced systems and update them constantly to ensure that there is no unauthorized access.

CHANGES TO THIS PRIVACY POLICY: We may update our Privacy Policy from time to time.

Therefore, you are advised to review this page periodically for any changes.

We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of April 24, 2025.

CONTACT US: If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at centralmedellin@segurtronic.com and ventas@segurtronic.com